Pegasystems launches generative AI-based assistant for enterprises

Are you tired of searching through scattered documents and files to find the information you need? Pegasystems has just launched their new generative AI-based assistant, Knowledge Buddy, to help organizations collate and access data more efficiently.

Don Schuerman, CTO and Vice President of Product Strategy and Marketing at Pegasystems, explained the need for Knowledge Buddy, stating that the required information is often spread across multiple sources, making it time-consuming for employees and customers to access. With Knowledge Buddy, this scattered information is distilled into concise, contextual guidance and embedded directly into customer service and operations portals, simplifying day-to-day tasks for employees.

The Knowledge Buddy-powered bots are also designed to integrate with customer-facing websites or chatbots, allowing businesses to provide customers with the necessary information without the need for dedicated call center resources. Additionally, Knowledge Buddy can be configured for different use cases, such as responding to marketing questions and integrating them into internal or external channels.

One of the unique features of Knowledge Buddy is its ability to act as an enterprise-ready tool, with functions such as content auditability, security, and integration with an organization’s own knowledge base to ensure accuracy and traceability of answers back to their source.

Pegasystems plans to target its existing client base as potential customers for Knowledge Buddy, positioning it as a complement to the mission-critical workflow applications run on Pega.

While the interest in generative AI technology is growing and several companies have launched similar assistants, questions have been raised about the accuracy and credibility of such tools. Concerns about the reliability of large language models (LLMs) used by GenAI tools have been raised, with reports suggesting that the vast amount of data can make it difficult to track down the source of information, limiting the adoption of these tools by organizations.

As the number of generative AI-enabled assistants continues to grow, it will be interesting to see how Knowledge Buddy stands out in the market and addresses the growing concerns around the credibility and transparency of AI-powered solutions.

Key Takeaways:
1. Pegasystems has launched Knowledge Buddy, a generative AI-based assistant to collate and access scattered information across different sources.
2. Knowledge Buddy-powered bots can integrate with customer-facing websites and chatbots, eliminating the need for dedicated call center resources.
3. Concerns about the accuracy and credibility of generative AI tools, particularly large language models, raise questions about their adoption by organizations.

In conclusion, Pegasystems’ Knowledge Buddy offers a promising solution for organizations looking to streamline access to scattered information. However, it will need to address concerns about the credibility and transparency of AI-powered solutions to gain widespread adoption.

FAQs:
Q: Can Knowledge Buddy be integrated with customer-facing websites and chatbots?
A: Yes, Knowledge Buddy-powered bots can be integrated with customer-facing websites and chatbots, allowing businesses to provide customers with the necessary information without the need for dedicated call center resources.

Q: What are the concerns regarding the credibility of generative AI tools?
A: Concerns have been raised about the accuracy and credibility of large language models (LLMs) used by GenAI tools, particularly related to the difficulty of tracking down the source of information.

In summary, Pegasystems is offering an innovative solution with Knowledge Buddy, and the industry will be closely monitoring its performance and addressing the concerns raised about AI-powered tools.

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